Terms and Conditions
The Isle of Avalon Touring Park 2027
All bookings are accepted subject to the following conditions!
Adults-Only Park
The Isle of Avalon Touring Park is now an adults-only park catering for singles, couples and families (18+). This also applies to visitors and guests.
Booking Contract
A contract exists as soon as you have paid a non-refundable deposit/payment and you have confirmed that you have read and agreed to adhere to the terms and conditions at the Isle of Avalon Touring Park.
Before You Book, Please Ensure!
The person making the booking must be 18 or over and must be staying on the pitch for the duration of the stay and is responsible for the booking and for the conduct of everyone included.
Bookings are personal to the named guest. A booking may not be sold, assigned or transferred to another guest or person.
All stays must be for recreational holiday purposes only.
There is a maximum stay of two weeks and a maximum of 4 adults per pitch to preserve the peace and quiet for guests on site.
We do not accommodate additional guests being added partway through your stay. The guests and vehicles you arrive with will need to remain the same until your departure day.
Please ensure the unit, vehicles and the number of guests arriving match the details supplied when you pre-book. If this differs from your booking, we have the right to refuse your booking.
Only one principal accommodation unit is permitted per pitch. For example, a tent on top of a vehicle, a tent on its own or a campervan cannot be added to the pitch.
Please call if you are towing a vehicle with anything other than a standard car or a 4x4 Jeep.
Groups
We are a non-group park and do not accept group bookings.
Anything over two pitches will be considered and classed as a group booking.
Separate bookings must not be made for the purpose of forming a larger group on the park.
Guests from separate pitches must not congregate together on the park where this creates a group gathering or causes disturbance to our guests unless pre-approved and authorised by the management of the park.
Electric
Standard pitches have 6-amp electric and Premier pitches have 10-amp electric.
Electric and hybrid vehicles must not be charged under any circumstances on these pitches. Electric splitters or any other form of connection designed to split the electric supply must not be used.
The park electric hook-up is not designed or installed for vehicle charging, and an attempt to do so could create a serious electrical and fire safety risk.
Additional Cars and Towed Vehicles/Trailers
All additional cars and trailers must be declared and pre-booked before arrival. Vehicles must only be parked on the gravel area of your allocated pitch if space permits; otherwise management will allocate a designated parking area.
Motorhomes and A-Bar Towed Cars
One car towed by a motorhome using an A-bar (without trailer) is permitted free of charge.
Cars and Caravans
One towing car is included per caravan booking. Additional cars must be pre-booked and are subject to an additional charge.
Trailers, Car Transporters and Towed Trailers
Large trailers, box trailers and trailers carrying cars must be declared in advance and parked in a designated area allocated by management. Parking is subject to availability and an additional charge will apply.
Campervans, Converted Vans, Commercial Vehicles and Log Burners
Campervans and converted vans must be road legal, safe and suitable for use as camping accommodation. A basic panel van that has not been suitably converted for camping purposes may be refused entry to the park.
Converted vehicles must have the appropriate documentation to accompany the vehicle. The documentation must show that any gas or electric installation or conversion work has been carried out appropriately and conforms to the relevant health and safety standards. Management may reasonably request to see evidence that such work meets the required safety standards.
Large vans, commercial vans, sign-written vehicles, lorries, buses, horse boxes and any other unusual or oversized vehicles are not accepted on the park. This also applies where such vehicles are being used to tow a caravan.
Log burners are not permitted under any circumstances. This includes their use inside or in connection with any holiday accommodation, caravans, motorhomes, campervans, converted vans, tents, bell tents or anywhere else on the park.
Deposit, Payment and Booking Amendments
The deposit required will be shown at the time of your booking. Unless otherwise stated, the standard deposit is £40. (All deposits are non-refundable and non-transferable.)
Any amendments requested by a guest are subject to availability and management approval. Where an amendment is accepted, a £10 administration fee may be applied, and any difference in the booking price will be explained before the amendment is completed.
Cancellation, Refunds and Transfers
All cancellations must be confirmed in writing by email or post. We will acknowledge receipt of your cancellation and, where applicable, ask for the relevant documentary evidence to be provided in support of the cancellation.
Bookings Where Only a Deposit Has Been Paid
If at the time of cancellation only a deposit has been paid, the deposit is non-refundable and non-transferable.
Bookings Paid in Full – Cancellation Within 14 Days
If your booking has been paid in full and you cancel within 14 days of your scheduled arrival date, no monetary refund will be given. However, you will be given the opportunity to transfer the amount paid for your stay to a future booking, which must take place within 12 months of the original arrival date.
Transfer Policy
A booking transfer may only be used once. A £10 administration fee will be applied when the transfer is redeemed.
The transfer is valid for 12 months from your original booking arrival date.
The credit is personal to the original booking holder and non-transferable to any other person.
The transfer must be redeemed directly through reception and cannot be retrospectively applied to a booking that has already been made online.
If a new booking is made using your transfer and the booking is subsequently cancelled, the transfer will not be reissued or applied again.
Any new booking made using the transfer is subject to availability, the tariff applying to the new dates and the terms and conditions in force at the time of the new booking.
Holiday and Travel Insurance
We strongly recommend that all guests arrange suitable holiday or travel insurance to protect themselves against losses arising from cancellation due to COVID, illness, adverse weather conditions, vehicle breakdown, travel disruption or any unforeseen circumstances. The Isle of Avalon Touring Park will not be responsible for covering losses arising from these circumstances.
If you decide to vacate the park for any reason before the end of your stay, no refund will be given.
No Shows
If you have not arrived on your scheduled date and we have received no communication by 1:00 p.m. on the following day, your booking will be treated as a no-show and cancelled.
No refunds or transfers are given for no-shows. Your pitch will then be made available for another booking.
Visitors
Day visitors are not automatically permitted and must be agreed and pre-approved with the park in advance before your arrival date.
Visitor availability may be restricted or suspended during peak periods or where staffing capacity, safety or operational requirements do not allow visitors.
Any day visitors who have been approved must not arrive before 1:00 p.m. and must vacate the park by 9:00 p.m.
There is a maximum of four adults per pitch at any one time, including both staying guests and visitors. For example, if three adults are already staying on the pitch, a maximum of one additional adult visitor may be permitted. A request for two visitors would not be accepted, as this would exceed the four-adult limit.
Every visitor, whether visiting briefly, dropping someone off or visiting for the day, must report to reception before entering the park and complete the required visitor check-in information for security purposes before access to the park is permitted.
Charges apply for visitors and additional vehicles regardless of the length of time they are staying.
Parking is limited and commercial vehicles cannot be accommodated for visitors. All visitor parking is subject to availability and staff directions.
Walk-in or unarranged visitors cannot be accepted and will be refused! Please arrange all visitors with the park in advance to avoid disappointment for you and your guests.
Fortunately, we are located within a 10-minute walk of Glastonbury town centre, where there are many local cafes and other great places to meet, eat and enjoy while supporting local businesses, with lots of convenient parking.
Entrance and Driveway on the Park
The park entrance and driveway are active roadways and must be kept clear at all times.
Please do not use this area for meetings, a five-minute chat, business transactions, collections, deliveries, general conversations, or waiting for pick-ups or drop-offs. This is for the safety of guests and staff and to allow the business to run smoothly.
The entrance must be treated as a roadway and must not be obstructed at any time.
Please also be mindful that late-night vehicles dropping you off, headlights, engines running and conversations can seem extremely loud on the quiet park and can disturb us as a family and guests on site.
If staff ask you to move from this area, we kindly ask you to respect their request. These rules are in place for the safety, security and comfort of everyone on the park and help preserve the peace that our guests enjoy when returning to our touring park.
Essential Park Information
Arrival and Departure Times
Pitches are available from 1:30 p.m. on your scheduled arrival day. We kindly ask guests not to arrive before this time, as there will be no one available to check you in.
The park and your pitch must be vacated by 11:00 a.m. on your day of departure. Failure to vacate your pitch and the park by this time will result in additional charges.
Our latest arrival time during the summer months is 9:00 p.m. and during the winter months is 8:00 p.m., unless otherwise agreed with management on the park.
Pitch Allocations
Every reasonable endeavour will be made to allocate guests their preferred pitch. However, we are not always able to accommodate specific pitch requests.
Pricing
We reserve the right to alter our prices where necessary due to circumstances beyond our control.
Pitch Care and Grounds
Guests must keep their pitches and the surrounding area clean and tidy at all times and must not obstruct or interfere with routine grounds maintenance.
On grass pitches, only breathable groundsheets may be used. This restriction does not apply to hardstanding surfaces.
Only free-standing washing lines may be used. Washing lines must not be attached or tied to trees, hedges, park fixtures or any other objects. Items must not be hung from trees.
Damage to Pitches, Grounds and Facilities
Guests will be responsible for the cost of repairing or making good any damage caused by them or a member of their booking party to their pitch, the grounds, facilities, fixtures or equipment during their stay.
Use of Park Facilities
Guests use the park facilities at the Isle of Avalon Touring Park at their own risk.
We accept no liability for loss of or damage to personal property, or for facilities, services or amenities becoming unavailable due to circumstances beyond our reasonable control.
We accept no responsibility for damage to tents, awnings, caravans, motorhomes, other camping units or vehicles caused by adverse weather conditions or any other circumstances beyond our reasonable control.
The Park
There is a 5 mph speed limit on the park at all times.
Electric e-scooters, motorised recreational scooters and other powered scooters used for leisure or recreational purposes are strictly prohibited throughout the park. They must not be ridden or used anywhere on the caravan park.
This restriction does not apply to mobility scooters or other recognised mobility aids being used by guests who require them. Mobility scooters are welcome but must be operated safely and adhere to the 5 mph speed limit at all times.
Fire Pits, Campfires and Barbecues
Gas and charcoal barbecues are permitted, provided they are purpose-made barbecues, are raised safely off the ground and do not burn, scorch or otherwise damage the grass.
Disposable barbecues are strictly prohibited and must not be used anywhere on the park at any time.
Fire pits must be agreed with us in advance before your arrival and approved. Where permission is given, only appropriate wood suitable for use in a fire pit and complying with the relevant guidance should be burned.
Campfires are not permitted at any time or anywhere on the park.
For safety reasons, permission to use fire pits or barbecues may be withdrawn at any time during windy conditions, periods of extreme heat, prolonged dry weather or when there is an increased fire risk. Guests may be asked to refrain from using fire pits, barbecues and any open flames.
Park Safety and Security
24-hour CCTV operates throughout the park for the safety and security of our guests, staff and property.
During the night, the park entrance is protected by alarmed gates and barriers, which restrict vehicle access to and from the park. Pedestrian access is still available during these times.
To keep noise levels to a minimum late at night, there is no vehicle access between 11:00 p.m. and 7:00 a.m., except for emergency vehicles.
In the event of an emergency, or if urgent assistance is required outside reception hours, a member of the family is always on the park. The family property is located near the entrance barriers and gates, and an out-of-hours contact number is always provided for guests.
Barriers
Under no circumstances should you allow any other person or vehicle through the barrier using your allocated barrier fob.
Barrier fobs are allocated specifically to the booking holder and their authorised vehicles and must not be used to provide access for any other vehicles or persons, including visitors you may have pre-booked.
If an approved guest or visitor requires access, please report to reception. Outside reception hours, we are available to provide access when required, unless alternative arrangements have been approved by management.
The barriers are in place for the safety and security of everyone on the park, and we ask guests to respect these arrangements at all times.
Quiet, Noise and Respect for Others
Guests are expected to respect their neighbours and keep noise levels to a minimum between 10:00 p.m. and 9:00 a.m.
During these quiet hours, if music, television, conversations or any other noise can be clearly heard outside your accommodation or pitch, it will be considered too loud.
Guests must behave considerately and respectfully towards other guests, staff, management and visitors at all times.
Abusive, threatening, intimidating, discriminatory or seriously disruptive behaviour will not be tolerated and you will be asked to leave the park.
Where there is a serious breach of the terms and conditions, a safety or security concern, or behaviour that materially affects our guests, staff or the operation of the park, management may require the behaviour to stop immediately.
Where the circumstances are sufficiently serious, or the behaviour continues after a reasonable request to stop, management may require the person or persons responsible to leave the park with immediate effect.
Any financial consequences arising from the termination of the stay will be dealt with in accordance with these terms and conditions and no refunds will be given.
Electricity
Standard pitches have 6-amp electric and Premier pitches have 10-amp electric.
The price of the electric pitch includes use of a designated electric hook-up for your camping unit only. The electric supply is designed for normal light camping use, including suitable low-wattage appliances such as camping kettles, fridges and lighting.
Guests must ensure that the total electric load remains within the amp rating of their booking.
Multiple adapters, splitters or any other devices designed to divide a single electric hookup into multiple supplies are not permitted.
Unfortunately, we do not currently provide electric vehicle charging facilities on the park. However, our reception team will be more than happy to help you locate a suitable nearby electric vehicle charging point.
Dogs
Well-behaved dogs are welcome at the Isle of Avalon Touring Park, subject to our park rules.
A maximum of three dogs per pitch is permitted unless otherwise agreed in advance by management.
Dogs must be kept under proper control and on a short lead at all times while on the park, including when on your booked pitch.
Dogs must remain within the boundaries of your pitch and must not be allowed to wander into neighbouring pitches or other areas. They must be on a lead at all times.
Dog Walking
We have unfortunately had to reinforce the rule that dogs may not be walked around the park. Due to the large number of dogs we welcome throughout the season, repeated dog marking has resulted in noticeable damage to the park, shrubbery and planting areas, and there have also been instances of dog fouling not being picked up.
We therefore kindly ask all dog owners to use the designated dog walking area and help us protect and maintain the park for an enjoyable stay.
For 2027 there is a new dog walking area. If this area is not used, dogs will need to be walked off site.
Any dog displaying aggressive behaviour, causing distress or upset to other guests, or becoming a persistent nuisance will not be permitted to remain on the park. In these circumstances, management reserves the right to ask the guest and their dog to leave the park.
All owners must clean up after their dogs immediately and dispose of waste appropriately. Owners must also take reasonable steps to prevent dogs from causing damage or excessive marking.
Please refer to our general dog park rules for further information and guidance regarding dogs during your stay.
Complaints
If you have any questions/queries or are unhappy whilst you are staying with us, please raise this with a member of staff or our family, so that we can help you and take on board any comments as we are unable to rectify a problem once you have left.
The Family
Please remember you are visiting a small family owned and run business, we are a traditional family and are hands on at the park, we have covered most terms and conditions before your booking and we understand most of you have toured the country but please remember every touring/holiday park have their own policy so please refrain from assuming that all the rules are the same, we have tried to make ours as clear as possible, we love what we do as a family and hope you have an enjoyable stay with us.
