Terms & Conditions

Arrivals and departures

  • Arrivals: You may arrive from 12 pm.
  • Departures: Pitches must be vacated by 11 am.
  • Late departures: Please request. Fees apply.
  • Our last booking arrival is 8 pm. Any booking arriving after this time will be turned away unless you have pre-arranged with us.
  • Please ensure the unit and persons you arrive with are the same you pre-booked with. If this does differ we have the right to refuse your booking.

 

Visitors

  • All visitors must be pre-booked or pre-arranged with us. Any day visitors must vacate the park by 10 pm.
  • Unannounced visitors may not be permitted. We do not allow additional guests to be added during your stay; i.e. you cannot book as two guests then add a third part way through your stay.
  • We have the right to move any person who is causing distress to us or other guests in the park.
  • We have no additional parking for unarranged vehicles.
  • We have the right to cancel any booking due to adverse weather.
  • All vehicles must abide by the 5 mph speed limit.
  • Dogs are welcome but must follow our dog regulations.
  • We’ve provided the barrier system and 24 hour CCTV for everyone’s safety.
  • For security the main gates are locked from 11 pm – 7 am. There will be no vehicle access between these times. Pedestrian access only from 11 pm – 7 am.
  • We do not permit the selling of any goods in the park.
  • No mechanical work or repairs are to be undertaken at the park.
  • Please report to reception if you have a recovery vehicle attending.
  • Freestanding washing lines only.

 

Noise Levels

  • Any noise or disturbance which may be a nuisance to other guests, please keep to a minimum after 11.00 pm
  • Please refrain from driving around the site late at night.

 

Electric

  • Standard Pitch 6 Amp
  • Premier Pitch 10 Amp

 

Self-Converted Vehicles

  • This is considered any vehicle converted that has been self converted
  • Any converted vehicles must have the correct paperwork to accompany their vehicle. This must show that all and any appliances have been installed and fitted by a qualified electrician and gas specialist, showing that the work carried out conforms to appropriate health and safety standards. We may also ask for this paperwork.
  • Any converted vehicle not applying with this and general safety will be refused entry for the safety of us and our guests.

 

Camper Vans

  • All camper vans must be up to road-legal camper van standards.
  • A van being slept in the back of cannot be considered a camper van.

 

General Terms & Conditions

  1. Minimum 2 nights stay.
  2. Persons making the booking must be over 18 years of age and stay on the pitch for the duration of the holiday. They must also confirm they are staying for recreation or holiday stay. This person will also be responsible for all family members, guests and pets. Including day visitors which must be pre-booked.
  3. Maximum of 6 family members per pitch (4 adults), including infants. 3 dogs, 1 car and 1 awning. This is to preserve peace and quiet for our guests.
  4. Additional cars must be pre-booked. A fee will be applied and a designated parking area assigned for your vehicle on arrival.
  5. One vehicle per pitch.
  6. The pitch fee is inclusive of one dog.
  7. Extras are the same price all year round.
  8. All bookings are non-refundable and non-transferable.
  9. If for any reason a person decides to leave the park before the end of their stay, refunds will not be given.
  10. If for any reason you cannot make your pre-arranged booking due to COVID reasons, no refunds will be given. We would advise that you take holiday insurance to cover any losses.
  11. We reserve the right to cancel any booking due to adverse weather conditions.
  12. Customers must confirm that it is a recreational or a holiday visit to the park.
  13. The latest book-in arrival is at 8 pm
  14. Commercial and sign written vans/vehicles are not permitted.
  15. Converted vehicles must have suitable paperwork to show the vehicle is up to all gas and electrical safety standards.
  16. If you arrive at the park with equipment different to what has been booked or a number of persons exceeds that book, we will have the right to refuse.
  17. Group bookings only by prior arrangement
  18. Noise Levels: Any disturbance which is a nuisance to others including the prohibited use of generators, may result in being asked to leave the park.
  19. All vehicles should abide by the 5mph speed limit. Please DO NOT let underage children drive. This will result in prosecution from the Police.
  20. No log burners are permitted in units.
  21. Dogs Welcome: Well behaved dogs are welcome at the park but must be kept on leads at all times. Please DO NOT leave your pets unattended at any time if they are likely to become distressed or bark/make excessive noise. Maximum 3 dogs per pitch.
  22. BBQs are permitted but MUST NOT burn grass bricks supplied at water points. Gas BBQs must NEVER be left unattended due to the risk of fire or carbon monoxide poisoning.
  23. The facilities are used at your own risk.
  24. We DO NOT permit the selling of any goods on-site.
  25. No mechanical or repair work is to be undertaken at the park. Please notify reception if you need assistance attending to a broken down vehicle.
  26. Day visitors must be pre-arranged at reception. Unannounced visitors may not be permitted to enter the park. Fees will apply.
  27. There is no additional parking at the park.
  28. Visitors must vacate the park no later than 10 pm.
  29. Barriers: Under no circumstances allow any person or vehicle through the barrier unless previously arranged with reception. Unannounced visitors may not be permitted to enter the park. Fees will apply.
  30. Children: Please supervise your children at all times so that they do not disturb other guests.
  31. Children under the age of 14, must be supervised by an adult when using the amenities and facilities.
  32. The road must not be played on. The road is in frequent use and as such should be treated as any other road.
  33. No ball games, kites or skateboards
  34. No playing around facilities. Children must stay by their allocated pitch.
  35. If you have any complaints during your holiday. Please raise with a member of staff immediately as we cannot rectify the problem once you have left the park.
  36. Wind-breakers must not obstruct the through fare between units as this constitutes a fire hazard.
  37. The area around your pitch must be kept clear to enable grass cutting and maintenance.
  38. Any ground damage will have a fee applied to correct.
  39. No fire pits unless pre-arranged with us.
  40. We would expect guests to dress appropriately when on-site at our park. Guests are not permitted, for example, to walk around topless as not to make other guests uncomfortable.

 

Refunds

  • All cancellations must be confirmed in writing by either mail or email.
  • If a cancellation is made within 28 days of your booking date, no refund will be given. However, you will be given the option to transfer the value of your stay to an alternative date within 12 months of your original booking date.
  • If you fail to arrive on your booked date and have not notified us by 11 am on the second day of your booking, we reserve the right to cancel your booking and offer the pitch to other customers. No refunds will be offered and no exchange of dates will be available.